FAQ

  • What is Curated Roots?

    Curated Roots is a luxury candle brand focused on crafting high-quality, hand-poured candles, room sprays, and curated scent experiences. Each product is designed to elevate your space with distinctive fragrances and thoughtfully selected playlists to enhance the ambiance.

  • How do I place an order?

    To place an order, simply browse our collection, select your desired products, and proceed to checkout. You can create an account for easier future purchases or check out as a guest. We accept various payment methods for your convenience

  • What is the Curated Roots QR Code?

    Each Curated Roots candle comes with a unique QR code that links to a curated playlist on Spotify, designed to complement the fragrance of the candle and enhance your experience. Please note, this is not sponsored or affiliated with Spotify.

  • How do I use the QR code?

    Simply scan the QR code on the candle label with your smartphone’s camera or QR scanning app. The code will take you directly to the curated Spotify playlist. A Spotify account is required to listen.

  • What if the QR code doesn’t work?

    If you have trouble scanning the QR code or accessing the playlist, you can also click the link on each scent’s page on our website to be directed to the playlist. For further assistance, please contact us at Contact@CuratedRoots.com.

  • Can I customize my candles?

    Yes! We offer custom candle orders. If you’re interested in creating a personalized fragrance or customizing your candle for an event or gift, please contact us at Contact@CuratedRoots.com to discuss options.

  • How can I track my order?

    Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the shipping carrier’s website.

  • Do you ship internationally?

    Currently, we only ship within the 48 continental states. However, we’re always looking to expand, so stay tuned for updates on international shipping.

  • What is your return policy?

    Due to the nature of our products, we do not accept returns on candles, room sprays, or personalized items. However, if your order arrives damaged or if there’s an error with your purchase, please contact us immediately, and we’ll assist you with a replacement or refund.

  • How can I contact Curated Roots for customer support?

    If you have any questions or concerns, you can reach us at Contact@CuratedRoots.com. We aim to respond to all inquiries within 48 hours.

  • Do you offer gift wrapping?

    All candles come wrapped in a satin bag and tissue paper as part of our standard packaging. For custom order packaging, arrangements can be made for an additional cost. Please contact us directly at Contact@CuratedRoots.com to discuss your custom packaging needs.

  • Do you include any safety information with your products?

    Yes, all of our candles and products come with clear warning labels. Please read and follow the safety instructions carefully to ensure the best and safest experience with your Curated Roots products.